1. Introduction
Welcome to Sonipat Home Service (operating from 128/1, Sainipura, Near Baba Dham Mandir, Sonipat - 131001, Haryana, India, hereinafter referred to as "Company", "we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy across our website (www.sonipathomeservice.com) and our Android Mobile Application (collectively, the "Platform").
We provide local on-demand home repair, electrical, plumbing, utility maintenance, property rentals, and classifieds services within Sonipat, Haryana. We do not offer products or services outside India, and all user data is processed and stored securely on servers located within India.
By downloading our App, accessing our website, or booking any service on our Platform, you expressly agree to the terms of this Privacy Policy and our Terms of Use.
2. Information We Collect
When you register, place a service booking, or interact with our Platform, we collect:
- Personal Identity & Contact Info: Full Name, Email Address, Mobile Phone Number, and detailed doorstep delivery/service address (House No, Street, Landmark, Pin Code).
- Google Sign-In Profile Details: When you use "Sign in with Google", we receive your verified Name, verified Email ID, and Profile ID Token directly via Google OAuth 2.0 to securely log you in without requiring a manual password.
- Precise Location Data (GPS): Real-time latitude and longitude coordinates collected with your explicit runtime permission to calculate accurate delivery charges and dispatch local technicians.
- Service & Order Details: Booking history, selected service categories, rental inquiries, customer reviews, and payment reference IDs generated via secure payment gateways (e.g., Razorpay/UPI). We never collect or store your ATM PIN, Net Banking passwords, or full credit/debit card numbers.
- Technical Device Information: Device model, Android OS version, IP address, and app usage logs collected automatically for security, fraud prevention, and app optimization.
3. Use of Geolocation Data (Prominent Disclosure)
How We Use Your Device Location:
- Transparent Delivery Charge Calculation: To compute exact distance-based delivery charges from our hub/partner to your doorstep (e.g., Free delivery within 3 KM; ₹6/KM beyond 3 KM).
- Doorstep Technician Dispatch: To guide assigned service electricians, plumbers, and technicians to reach your exact address in Sonipat without delay.
- Nearby Property Discovery: To show verified rental rooms, flats, and shops available closest to your current location.
- Active Order Tracking: To track active delivery partner progress in real-time when an order is out for delivery.
Strict Location Privacy Rules:
- No Background Tracking: Location is fetched only in the foreground during checkout or active booking. We do NOT track you when the app is closed.
- No Storing or Selling: We do NOT sell, trade, or share your GPS history with third-party advertisers.
- Full Control: You can revoke location permission anytime from your device's Android Settings > Apps > Sonipat Home Service > Permissions.
4. How We Use Your Information
We use your personal information for legitimate business purposes:
- To process, schedule, fulfill, and provide doorstep home maintenance services and rental inquiries.
- To authenticate user sessions securely via Google Sign-In and keep you logged in.
- To send booking confirmation SMS, WhatsApp updates, digital invoices, and customer support notifications.
- To detect and prevent fraudulent bookings, spam listings, and unauthorized access.
- To comply with applicable legal, accounting, and statutory requirements under Indian Law.
5. Sharing of Information
We do not sell or rent your personal data to any third-party marketers. We only share necessary details under strict confidentiality:
- Assigned Service Professionals: Only your name, contact phone number, and service address are shared with the specific technician assigned to your booking.
- Payment Processors: Transactions are processed securely via RBI-authorized payment gateways (e.g., Razorpay, UPI).
- Legal Authorities: We may disclose information if required by law or government agencies to prevent illegal activities or protect user safety.
6. Data Security & Protection
We implement standard technical and organizational security measures to protect your information:
- All communications between our Mobile App, Website, and servers are encrypted using 256-bit SSL/TLS HTTPS protocols.
- Payment data is processed through PCI-DSS compliant payment gateways. We do not store sensitive bank credentials or card details.
- Database access is restricted, firewalled, and protected by strict authentication controls.
7. Account & Data Deletion Policy
In compliance with Google Play Store policies and data protection regulations, users have the right to delete their account and personal data at any time:
How to Request Account Deletion:
- Option 1 (Email): Send an email from your registered email address to care@sonipathomeservice.com with the subject line "Account Deletion Request".
- Option 2 (In-App / Web): Go to your Profile > Settings > Delete Account.
Upon receiving your request, your personal profile data and booking history will be permanently deleted from our active database within 7 business days, except for records required for statutory tax and accounting audits.
8. Children's Privacy
Our Platform is intended for use by adults aged 18 years and above. We do not knowingly collect personal information from children under 13 years of age. If we discover that a minor has provided us with personal data, we delete it immediately from our servers.
9. Grievance Officer & Contact Details
This Privacy Policy is published in compliance with the Information Technology Act, 2000, the IT