Privacy Policy

Introduction

This Privacy Policy describes how Sonipat Home Service (LAKHDEEP NETWORK SERVICE) and its affiliates (collectively "LAKHDEEP NETWORK SERVICE", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website www.sonipathomeservice.com (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

Information We Collect

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. This includes, but is not limited to:

• Name, date of birth, address
• Telephone/mobile number, email ID
• Payment information
• 📍 Location Data - Device GPS location for delivery charge calculation NEW
• In some cases, biometric or identity verification data (with your consent)

We may track your behaviour and preferences for analytics. Third-party partners collecting data directly will have their own policies. We are not responsible for such external policies. Please do not share sensitive details like PINs with anyone claiming to be us; report such incidents immediately.

Location Data Usage

How We Use Your Location

• 📍 Calculate Delivery Charges: FREE delivery within 3 KM from our restaurant, ₹6 per KM beyond 3 KM
• 📍 Live Order Tracking: Track your delivery partner's location in real-time
• 📍 Estimated Delivery Time: Provide accurate delivery time estimates
• 📍 Service Availability: Confirm if we deliver to your area

When We Access Location

• ✅ During Checkout: To calculate delivery charges before you place an order
• ✅ During Active Delivery: When your order status is 'out_for_delivery' for live tracking
• ❌ NOT in Background: We do NOT track your location when the app is closed
• ❌ NOT Stored: We do NOT store your location history
• ❌ NOT Shared: We do NOT share your location with third parties

How We Use Your Information

We use personal data to provide the services you request, process orders, enhance user experience, troubleshoot issues, send updates or marketing (with opt-out options), and prevent fraud. Some services may not be accessible without data permissions.

Information Sharing

We may share data with affiliates, business partners, logistics or payment providers, government agencies, or law enforcement—only where legally necessary or to provide services. Your data may be used for marketing unless you opt out. Disclosure is made in good faith to protect our rights or respond to legal claims.

Security Precautions

We use reasonable practices to protect your data. However, transmission over the internet is never 100% secure. Users accept this risk and must safeguard their login information.

Data Deletion and Retention

You can delete your account via your profile or by writing to us. Deletion may be refused if pending transactions exist. We retain data only as required and may keep anonymized data for analytics or fraud prevention.

Your Rights

You may access, rectify, or update your personal data through account settings.

Consent

By using our Platform, you consent to data use as described. If you share third-party data, you confirm authority to do so. You can withdraw consent by writing to our Grievance Officer. Your withdrawal will be forward-looking only and governed by applicable law.

Changes to this Privacy Policy

We may update this policy and notify users as required by law. Please review it periodically.

Grievance Officer

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: +91 8816014071
• WhatsApp: +91 8816014071
• Email: care@sonipathomeservice.com
• Address: 128/1, Sainipura, Near Baba Dham Mandir, Sonipat, Haryana - 131001